Cancellation Policy:

Customers can cancel orders by contacting customer service before dispatch. Once dispatched, orders cannot be canceled.

Consequences for Misconduct:
Any fraudulent, abusive, or illegal behavior may lead to immediate account banning without notice. We reserve the right to cancel orders at our discretion for policy abuse, without notification.

Database and Future Orders:
Customers involved in fraudulent activities will be listed in our database and barred from placing future orders.

Products’ Return or Exchange Policy:

Return and Exchange Policy for Chocolate Products:
Our company strictly adheres to a no return or exchange policy for our chocolate products. However, we do facilitate exchanges in the event of product damage during delivery. If you receive a damaged product, please reach out to our customer service team at [email protected] or call us at +91 7760776982 within 72 hours of receiving the product.

Each case of damaged products will be handled individually and on a case-by-case basis. Please refrain from returning the purchase to the manufacturer. To expedite the resolution process for damaged products, kindly provide the receipt number when contacting us.

For Damaged, Incorrect, or Missing Items:

If you receive an item that is damaged, differs from the description on our website, or has missing units compared to your order, please take a snapshot of the outer packaging and the received products. Contact our customer care team at [email protected] or call us at +91 7760776982 within 72 hours of receiving the product.

Each of these cases will be handled individually and on a case-by-case basis. Please refrain from returning the purchase to the manufacturer. To expedite the resolution process for such issues, kindly provide the receipt number when contacting us. We will facilitate a reverse pickup for the product in these cases.

Refund Process for Cancelled Orders:
If an order is cancelled, the refund will be credited to your bank account within 7-10 days. Please be aware that certain banks may take longer than this specified period for the amount to appear in your account.

Return of Damaged, Incorrect, or Missing Items:

Upon returning a damaged product, an item that differs from the description on our website, or has missing units as per your order, we will conduct an inspection upon receipt. Subsequently, we will send you an email to confirm the reception of your returned item. We will also notify you regarding the approval or rejection of your refund. If your return is approved, a full refund will be processed within 7-10 days.

Refund Status Inquiry:
If you haven’t received your refund yet, please begin by rechecking your bank account. Subsequently, contact your bank as there might be some processing time before the refund is posted. If you’ve completed these steps and still have not received your refund, please reach out to us at [email protected] or call us at +91 7760776982 for further assistance.

For Other Queries:
For any other inquiries or concerns, please direct your communication to our customer care team at [email protected]. They will be happy to assist you.